Who we worked with: Sterling Williams and Jess W. (Business Manager) Customer service: 9.5/10 - Admittedly, we were apprehensive about looking at cars, especially my husband who works in title and registration. I did not have a great car-buying experience when I bought my RDX, so I didn't know what to expect, especially since I am new to the brand. We stopped in on a rainy, late Saturday afternoon where we met a group of client advisors. Sterling was the one who greeted us upon our arrival. He was also the most motivated to help us, compared to the others. It was a slow Saturday for sure, but we were glad Sterling took the lead and helped us. Initially, we were only browsing a couple models, but after a couple of test drives, I fell in love with a beautiful X5. From start to finish, the process never felt rushed at all and everything went smoothly. No Judgement Zone: 10/10 What I also appreciated was Sterling's approach to our financial situation. Some dealers can make you feel bad/less than about your financial situation. He took care to make sure financing was as easy as possible. I never felt less than or rubbed the wrong way throughout the process. Sterling cared about what we were after and kept our budget in mind without upselling or pressuring us into something that didn't meet our criteria. Inventory: 9/10 Before visiting this location, we scoped out the showroom near State Line in KC. Sadly, their selection was pretty underwhelming. We also opted for this location because it's closer to our house and they had a better inventory selection. The South KC had more cars that were one or two years older, which we were not in the market for at this time. What went wrong: Nothing! Everyone was SO nice and personable, especially Sterling! He is very knowledgeable about the inventory, patient and efficient. He treated us exceptionally well and took excellent care of us. Sterling is very personable and fun, which helped with the buying process. Also, a big shoutout to Jess W, the business manager. He is a gem. He is so kind and takes what he does seriously, but that never gets in the way of his kindness. He did an awesome job explaining the financials to us and was open to any questions we had. Know Before You Go: This is common sense, but it helps with the buying process if you know what you're after and you're specific about your criteria. We were very up-front about what model we were interested in from the get-go, which Sterling appreciated. It also cut out any potential misunderstandings that can go along with the car buying process. Overall: 9.7/10 This was hands down the best car-buying experience I have ever had! I didn't think it would be this easy and painless, but it a beautiful surprise! What a great way to celebrate Christmas and my wedding anniversary! Thank you, Baron! Clay, you have a great team and you should feel proud for what a great team you have curated. This was such a great experience that my husband is already looking to trade his car in. We look forward to working with you again in the future!