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Customer Reviews

Find out what customers are saying about Group 1 Automotive.

5 Stars

I am writing to express my utmost satisfaction with my recent purchase of a 2023 GMC AT4 Diesel from your dealership. I would like to specifically highlight the excellent service provided by the car salesman who assisted me throughout the entire process. From the moment I stepped foot in your dealership, the car salesman, OSCAR, went above and beyond to ensure that my car-buying experience was exceptional. His knowledge about the 2023 GMC AT4 Diesel was impressive, and he patiently addressed all my queries and concerns. OSCAR demonstrated a remarkable level of professionalism and expertise, guiding me through the features and specifications of the truck. His enthusiasm and passion for the product were evident, and it made me feel confident in my decision to choose the 2023 GMC AT4 Diesel. Moreover, his personalized approach and attention to detail made the entire buying process seamless and enjoyable. He listened attentively to my preferences and needs, ensuring that I made an informed decision. I truly appreciate his dedication to customer satisfaction and his commitment to delivering a high-quality experience. I am extremely pleased with my purchase of the 2023 GMC AT4 Diesel, which has exceeded my expectations in terms of performance and reliability. The truck's powerful diesel engine and impressive features make it a joy to drive, and I am confident that it will serve me well for years to come. I would like to extend my sincere gratitude to OSCAR for his outstanding professionalism, expertise, and customer-centric approach. He is a valuable asset to your dealership and embodies the qualities that every car salesman should strive to emulate. Please convey my appreciation to OSCAR for his exceptional service and my overall satisfaction with my purchase. I will certainly recommend your dealership to friends and family, based on the positive experience I had with OSCAR and the quality of the 2023 GMC AT4. Thank you once again for providing an outstanding car-buying experience. I look forward to continued business with your dealership in the future. However, I encountered an issue during the contract signing process with the finance representative. Unfortunately, I found him to be extremely rude and unprofessional. It seemed as though he was displaying an arrogant attitude, as if he possessed a considerable amount of wealth. This behavior was unexpected and did not align with the level of service I received from the rest of your team. While this negative encounter with the finance representative was disappointing, I believe it is crucial to address such matters to ensure a consistently high level of professionalism throughout the entire customer journey. I hope you take my feedback into consideration and work towards improving the professionalism and demeanor of your finance team. By doing so, I believe your dealership will continue to excel in providing exceptional customer experiences. Thank you for the opportunity to share my feedback. I appreciate your commitment to customer satisfaction and look forward to seeing positive changes in the future.

Customer: Esteban Carrillo
Date: 2023-07-13
Reason For Visit:
Employees dealt with:

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